Shipping - Self Collection
Self collection is available at our Studio. We are located at Premier@KB, 10 Kaki Bukit Avenue 4 #04-61 Singapore 415874. Our working hours are from Mondays to Fridays, 10am to 6pm and Saturdays 10am to 4pm (subject to availability).
Please drop us an email or Whatsapp us at +65 87987417 to set an appointment.
Shipping - Normal Postage
All normal parcels will be dispatched via Ninjavan for mailing. Please allow up to 2 to 3 working days for the parcel to reach out upon shipment. We will do our mailing on every Monday to Wednesday so please note that weekends are not working days for the post office and that weight limit for each normal parcel is at 2kg.
As tracking of parcel is not available for this, Studio MU YU will not be held liable for any lost parcels/ damaged items mailed out via this mode of shipping. Please allow up to three weeks for any lost mail to be returned to us.
As of now, we are only available for the Singapore market. However, if you want to make an international shipping (whether it's to yourself or as a gift), do email us!
Door to Door Postage: Flat rate of $3 (Jewelry) to $5 (DIY Kits and Bags), 3 to 5 working days upon shipment with tracking number provided
Shipping - Registered Postage
We charged Registered Postage at a flat rate of $3 for Jewelry and $5 for DIY Kits. Parcels will be dispatched via Ninjavan and tracking numbers will be given to you once item has been shipped. Tracking number will only be activated after 24 hours upon shipment.
For local orders, please allow 2 to 3 working days for the parcel to reach you. Do note that weekends and public holidays are not working days.
Please note that weight limit for each registered parcel is at 2kg. Track your parcels here.
Wrong Shipping Address
After placing your order, we will send an email to confirm the shipping address and the items you have ordered. Please check your shipping address and drop us an email if you spot any errors with your address within 24 hours. We will do our best to track down the package and direct it yo your correct address.
Any re-shipping charges incurred will be charged to you for the wrong address provided.